On the 9th of April I filled in all the forms and provided photos of my fuse box and installation point. On 14th April my application was approved by Western power distribution. Bp kept insisting they have not received approval and can't move forward. I contacted western power and was informed they had approved the installation twice the first being approved on the 14th April. Western power emailed me a copy of the approval so that I can forward to BP. It has now been 7 days and we are now on the 31st May and I have still not heard from BP. It is now a month and a half past approval. This company does not know what they are doing nor do they reply to your emails. I have now decided to go with a reputable installer who I can trust and who will respond to my emails. I dread to think what the customer service will be like once installation is complete of there are any issues.