I had the charging point installed by Mobility. If it had not of being for them I would have being waiting months to have it installed. I now have my new car. The app is still mot up and running. I am bitterly disappointed with BP pulse. When you call them the back ground noise is disgraceful. I called them to inform them I was going away and didn't no where to charge the car. They weren't very helpful. Over a I can say the experience of having the charger installed has been very stressful. To them it's a job they do every day. But to me and a lot of customers like me find it difficult to understand. I still don't have an account that is working. I would definitely recommend having an Electronic car. But definitely not recommend BP plus