The company who installed the charger disappeared without even giving us a demonstration. When we parked up to the charger to use it, it was the wrong tethered connection!! Been trying since to get it resolved, singularly unsuccessful. Even worse the person doing the instal didn’t even replace the covers on the live or earth connector boxes in the meter cupboard. Totally live connector box was found by the man from Northern Ireland Electricity, needless to say he was horrified that any qualified electrician could leave work in that state. I have two ticket references for the complaint about the electrician and the non useable charge point. Any chance of anybody from BP Pulse contacting me to speak about it? Only been waiting since the first of June!