I completed the application, it takes around 15 minutes. Then heard nothing at all for 4 weeks. Despite trying to contact anyone within that time (Facebook messenger was the only way to actually get someone to reply to anything). I managed to speak to a human after 5 weeks, to be told that I needed to send in my V5 as proof, I asked how I was to know that and when I would’ve been contacted to be met with a stroppy, “we’re busy response”. I emailed over my V5 to the same lady, heard nothing again for 4 weeks, I chased via email for a reply and got nothing. Then, received an email asking for the payment 3 weeks after this. So in all waited roughly 12 weeks for the instal which I could’ve had done for the same price by an approved local installer. The actual cost of the unit wasn’t the £295 advertised and cost me £450 (which they didn’t communicate at the point of application, it said £295). They then had the cheek to send an email saying I’d forgotten something (the grant application form for them to get the free govt grant for the install). I had 3M of cable installed and the wall box, so materials were not the reason for the additional expense and I literally have nobody to be able to ask as you can’t speak to anyone and the installer was an electrician in a car who visited. You are basically a cash machine for BP pulse to get the £500 govt grant and cheatgrass you the full cost of install. It’s a rip off. Don’t touch them with a barge pole. Get a local electrician to install it and supply the unit. It’ll stop you paying full whack to these companies and also prevent them scamming the govt and ultimately the tax payer by getting £500 free. Avoid like the plague.