If I could, I would rate them a zero because that is how pathetic this company is. I raised a complaint about my homecharger not working and that the switch is broken, on 11th June and as of today 29th June nobody from the company has had the decency to acknowledge my complaint and arrange for an engineer. Infact one of the agents tried to mansplain to me that if he is trying to note down everything correctly because if there is no issue I will be charged. I mean SERIOUSLY!!! Do you think I cannot differentiate between a broken switch and one that works. The call has been escalated to the team leaders and the technical department but zilch. Not a single call back. I have called them over 6 times and am completely frustrated with their ‘I give a damn’ attitude.