What went right would be more accurate. I am disabled and find walking/stairs difficult. The application form on line was a nightmare! My wife was up and down the stairs like a monkey on a stick taking photos of this that and the other. Eventually the form got to 93% and refused to go any further. Then the rigmarole of trying to speak to a human being!! Thereafter I was bombarded by emails requesting I conclude the application form - which was impossible. at last a very nice man turned up and did a Home survey. We thought that was it and the charger unit would be fitted forthwith. Was that ever a mistake. Eventually someone from HQ[?] managed to contact me asking for yet more information with something called MPAN which required me to contact my electricity supplier. Thins was another nightmare in itself. However, after nearly 3 months a nice gentleman from an associated company called and in about 2 hours had fitted the charger point but not before asking to take a photo of our water stop tap. I didn't realise that water and electricity mixed. A problem for my wife as it is under our sink unit more or less and required everything to be moved. All in all an unpleasant experience.