I started on May 9th to get a charger installed (I use a motability lease agreement) I received phone call to say would be installed on June 28th then email to say the charger would be installed on June 30th, this did not happen! Finally installed on Friday 2nd July. Prevous to this I rang on numerous occassions, I asked to speak to a manger and was told this was impossible, being told "We cannot pass you through to a manager". My wife sent 2 emails, 1 asking for the complaints procedure, strangely we did not receive this although we have been given a case reference number. I had to get Motability involved as I was getting nowhere regarding installation. The charger has been installed but have been kept waiting for bonding to be completed, engineer promised he would be here on the Monday, July 5th, no show, he said Saturday 10th July, guess what, again no show and no courtesy phone call. Apparently due to come on Monday 12th (maybe) Customer service is shocking to say the least, I was getting nowhere, no date given for installation, this is why I involved Motability. I am disabled I had to go 3 miles and stay with the car, for an hour plus, at a time to charge my vehicle! No delivery date given, initially I was told it could take up to 8 weeks for installation. Reply to queries, question below, answer is they didn't, technically still waiting for response.