I have just bought my first EV, and will rely on public charging (nerve racking). A slight complication occurred with my optional subscription to BP Pulse on the app. What was mega amazing was Clemmie contacted me (I did not reach out) and checked in with me to make sure all was ok as Clemmie spotted the complication. After only a few emails, Clemmie worked with other departments and got it all working and made sure I had everything I needed! I have NEVER experienced service like this! I now look for BP pulse chargers before any others as I believe should there be any issues, Clemmie will have my back. Awesome!