Very difficult to get in touch with BP and I had emails throughout the process telling me that my installation application was cancelled. It was not but I had to ring up to check, there was no reply to my emails and no contact to inform me that this was a mistake. Despite sending many pictures of the details of the charging location in relation to the electricity supply etc. an engineer came to install and told me it was not going to be possible and I needed to dig up the garden myself. He then informed me that BP Pulse would be in touch to rebook, they were not. The second engineer that came was very helpful, efficient and friendly, he did a great job. However, the rest of the process was difficult and long. In the end my car came prior to the installation of my charger despite starting the process 3 months before the car was due.