I used a BP Pulse public charge point for the 1st time at Glasgow Airport yesterday (11th July 2021) and it was THE worst charging experience I have had yet (and I have driven 30,000 electric miles). I used the web page as a guest rather than the App to connect to the Charge point and it had very limited information and options, and the pop-up screens suggested that there's actually no cost for charging. I have attached a screenshot. Well, I charged for just over an hour and my range only increased by 40 miles. When I stopped the charge and disconnected the cable from my car, the charge point wouldn't release my cable - and the 'cancel charge' button on the web page did nothing. So I was stuck at the airport calling the help line for nearly a whole hour before someone was able to remotely release the cable. Now that I have seen the related debit from my bank account, I have been charged a whopping £15 for the 40 miles and small charge time. Also I had to pay £12.50 to park there for that time. On a difficult to find page on the website there's reference to an over-stay charge of £10 if you stay for over 90 minutes but there's NOTHING at the point or on the pop up windows on the webpage when you're connecting to alert anyone to this fee nor indeed to the tariff, the amount of kW used or the total to be charged. Beware!! I will NEVER use these rip-off charge points again and intend to make sure that people know about this appalling corporate rip-off - appalling lack of service at over-inflated and non-advertised costs, taking advantage of people who need to park up at airports for short stays. This must actually be illegal. BP be ashamed.
3 years ago
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