I would not and will not recommend BPpulse to anyone! It all started to go wrong at the very start when I was told I needed a double pole isolation switch which BPpulse could supply and fit and Motability would pay for, then said they couldn’t but didn’t know why, I was later told it was because their N. Ireland installation sub contractor team were not trained to install them. When I enquired if the installers were qualified Electricians they said they were and when I spoke to the installers they said of course they couldn’t have installed it, in the meantime I was told I would have to get the isolation switch installed myself and pay £150 for it, which I did and could not claim the cost back from Motability, thank you BP! On June 10th BP contacted my local electricity generating company requesting a survey of my supply, I was then told on the 20th June that no reply had been received, so I contacted the electricity supply company myself, in fact I was able to get the engineers personal mobile number, he told me he had replied to BP on the 14th June and forwarded to me a copy of the communication he sent to BP stating that the supply was fine and needed no remedial work, yet six days after he replied BP told me they had not received a reply. I forwarded the engineers notification to BP and asked them what they were playing at, I also insisted that a supervisor or manager contact me to inform me what was happening, I was never contacted, instead I received an email stating I would be contacted by the installation sub contractor to arrange to have the charger fitted. For me this is the important part, BP’s utter incompetence completely ruined what should have been a very happy experience, my first Motability car, my first electric car, I felt I was in a spiralling nightmare that I couldn’t wake up from!!! This is a basic overview of my BP experience, there were other anxiety creating moments which as an elderly disabled person I really could have done without. I intend to submit a full report of my BPpulse experience to Motability. I want at this stage to state that Motability, the garage and the installation sub contractor, and the NIE engineer we’re all very competent, supportive and helpful, BPpulse we’re by far the weak link. I hope this review will help prospective BPpulse customers to think again and seek an alternative charger supplier.