The communication and customer service with BP pulse was just about as bad as it gets. If I could give them zero stars or a minus star I would do. BP Pulse were very quick to take my money and acknowledge my order but then it all stopped and I heard nothing. I tried chasing them by email but again nothing. When I did finally get an email update it was just a copy email (in jargon) that had been sent to another department and meant nothing to me . Even speaking on the telephone was of little use - more often than not the person on the telephone had no knowledge of the fitting process or how long my order would take. It seems there was always an excuse for the delay that was down to someone else outside of BP Pulse! That was when I could get through. On numerous occasions I would be left listening to music only to be then cut off. Like others I had to chase every part of the process myself. In desporation I eventually contacted the car dealer (whose website recommended BP Pulse) and told them of the problems I was having. That seemed to be the only way to get things moving. I had a fitting date within two days! As for their technical knowhow - it seems to be useless. BP Pulse told me that having reviewed the information I provided, I would need to have an additional outlet unit fitted (at additional cost) and may need to have a comercial three phase supply put in (at huge additional cost). I live in a moderate detached house! When the guy from northern electric arrived to review the job he couldn't stop laughing. In his opinion neither situation was needed and the supply was perfectly adequate. He was also annoyed that he had been sent out for no reason and even more surprised that BP Pulse couldn't work this out for themselves particularly when I showed him the as photos of the meter box and consumer unit I had sent them plus the details on our electrical needs. Thankfully he agreed to do the load test whilst he was there to save yet another visit and delay. Even the subcontractor who came to fit the unit (eventually - although I have no problem with him - he was most professional) though the suggestion was unbelievable. Worse still it took over two months to get the unit fitted. (looking at other comments it seems I was lucky). I appreciate companies are busy but two months! My neighbour had his charger fitted by another company the same week he ordered it. Would I recommend BP Pulse - never in a million years.