An awful, stressful and lengthy experience. I only used BP Pulse because, having bought a new Renault, the home charger was included in the deal on the car. Having submitted my application mid-March 2021 shortly before taking delivery of my car, it took until early July to finally have it installed. In the meantime, I was forced to take pot-luck in using a BP Pulse rapid charger 3 miles from my home, many times finding it already in use, out of action or the app failing me. It was so inconvenient and, once the price was hiked up from 15p to 23p/kWh, became a very expensive service. It took many many phone calls and emails to BP Pulse to finally get my application approved, and that only happened once I'd put in a formal complaint as well as contacting Renault. It was such a relief to finally get the home charger fitted and it seems to work fine (although I haven't yet tried using it via the app). I would certainly not recommend BP Pulse and I will be informing Renault of my appalling experience and suggesting they take their business elsewhere.