No back up. Charger overheating. Can't access the app to control charge rate. Phoned 4 times to get it sorted. Nothing has been done to resolve the issues. Was cut off on last time because I was upset about the issues above and Nothing was being done about it. Wasn't happy and also was not shouting. Was told as it was a third party that installed charger I had to get in touch with them, I stated it was BP who should be doing that as they subbed it out to them. Where's Ester Ranson when you need her... Nothing has been resolved, still can't access the App, charger is still overheating. And BP couldn't give a damn, the got the money from the government and its your on your own now. This is going further. Being upset not shouting doesn't justify being cut off. If I could get the box removed I would and look for a professional quality company who doesn't sub stuff out to others when receiving government grant money to actually do the job and be accountable for the quality of work. The government give the work to the lowest bidder and then corners are cut. BP you have let yourself down in all areas big time..