Communication was very poor with emails going unanswered for weeks and long waits for the phone to be answered. Very scant information was provided about the functionality of the charge point and I was not given the choice of tethered or untethered. The installers will not dig trenches or lift floorboards so you either have to find another contractor to do it and coordinate timings - virtually impossible - or you have to do it yourself. Finally the app is incredibly basic given the BP name. There's no biometric login, every time you use it you have to key in your password as it does not keep you logged in and it shows information that is contradictory. Only used them because Mini recommended but would not recommend to anyone else.