Unfortunately, it was a complete nightmare trying to organise the install of the charger. It is important to point out, that you are requesting feedback on the installation, which was not performed by BP Pulse. All the dealing I have actually had with BP Pulse have been shambolic and stressful. To begin with the, the questionnaire sent out to be filled in prior to install was not straight forward, and required knowledge and understanding. It was also not a short task to complete, had been promised by the member of staff I spoke to. My charging point was "guaranteed" to be fitted prior to the delivery of my car. My car was delivered in May. The charging point fitted mid July. Once the process began, it then took MONTHS for the install to be arranged. This was due to BP Pulse not acknowledging the reply from Western Power in APRIL. I had to chase and chase, and if I had not I believe I would still be waiting. Numerous painful telephone calls and emails. The promise of call backs with updates, which never materialised. In the end I contacted Western Power, and then passed on the details to BP Pulse, and as if by magic the installation process booking was started. However, if I could rate the 2 chaps that came out to actually perform the fitting (NOT BP Pulse employees!), I would give them separately a 5+ star rating. They were helpful, professional and tidied up impeccably. The resulting work was perfect :)