BP didn't call me to provide updates I had to call to chase for updates It took a very long time to get through on the phone and sometimes I had to hang up as no one would answer I provided all the pictures and videos when I completed the application, yet there was no help or guidance in the early stages on what I needed to do (I have a detached garage and it took BP 12 weeks to tell me I needed additional underground armour cable to the garage) Overall a very POOR service. As the demand will increase for chargers BP will need to IMPROVE otherwise they will be squeezed out and customers will go to other charging providers that provide a better service. For your own sake, BP, please improve your customer service and get more staff and a better service platform to manage installations and customer queries. I am from this type of background, so if you want free consultancy please contact me. The POOR service is backed up by the reviews that other customers have written. By the way, once the install was done the BP supplier that did the work was very good. (At least BP had sense to sub contract to JDS Electrical to do the actual work).