Don't bother trying to get a charger installed. After 3 months plus completing the relevant paperwork and sending further information requested we have got no where. I have tried to contact customer services on 3 occasions. 1st occasion on hold for over an hour I gave have up 2nd occasion managed to speak to a customer adviser who informed me that the review team would be in touch but no contact after 3 weeks 3rd occasion spoke to a customer adviser again told that the review team would be in touch. I have also sent e-mails requesting an up date. It has now been over a week and no communication from BP pulse We have given up and had to go through the lengthy process of completing the paperwork and asking another company to carry out the installation. Poor customer service stock answer just to get you of the phone ,if you can get through. No communication they obviously do not want to carry out the work severely disappointed. They are lucky to get even one star