Having read previous reviews I can understand people’s frustration. Our charger was part of a deal with Mercedes Benz. We got the car at the end of March and it wasn’t until the end of July before tha charger was fitted and working. The original process involved sending several photos of our premises in the application which wasn’t easy.it waould so much easier and customer focused to send out a surveyor who can tell you exactly what needs to be done. A few days later a copy of an email to Northern Power asking them if anything was needed before the installation. NP were asked to copy us with their reply. A month later BP let us know what was in the reply that we never were copied into. NP said we had to contact our supplier and an electrician to ensure the house electrics could cope. After having a couple of electricians visit plus contacting our supplier it was decided that a 100 amp fuse was needed in the meter box, but neither electrician could see if anything else was needed. Eventually after sending NP more photos of the meter box they decided that the fuse could be put in which they charged over £100. At this point we had had a couple of emails from BP asking if this installation was still going ahead we replied that at last NP were happy that we proceed. Finally an engineer came and installed the charger however having installed and tested it it was found that it needed more protection from the local voltage or something like that . 10 days later the new part was installed and finally after 4 months we finally have a working charger!! Whilst not all the delay was down to BP they did not really manage the process, some of delay was NP and at one stage there were seven different parties involved. Hopefully as more and more people switch to electric vehicles someone will see sense and listen to these comments. It was particularly annoying when asking some others about their experience and finding it only took a few days to get their charger installed!