We chose an electric car for our son's motability vehicle and the home charger was part of the deal. That was in October 2020. SP energy ( part of Scottish Power) were contacted and we were requested to send information and photographs . There were many emails between us and them, most ignored and no action . Eventually lost patience and formally complained. That was on 26/07/21. This got things moving, upgraded fuse on 2/08/21 and charger fitted by BP pulse on 3/08/21. Both guys were brilliant but the BP pulse guy, Michael, especially so. He took time to consider the best route for the cable to avoid unsightly trunking and the installation outside was very neatly fixed to the wall, all rubbish and debris cleared. He was extremely helpful, fully explained how the charger worked and checked everything was operational 're charging the car. That part of the service deserved five plus stars, he couldn't have given a higher service. As for the 9 months it took us to get that far.....oh dear !