Very very poor customer service. Almost impossible to get through on the phone, and not able to speak to the team arranging the installation date - they just give you a time/date via e mail with no consultation with the customer to see if it actually suits. My first installation was scheduled for 2130hrs! I resorted to contacting the dealer I bought my EV from who had a contact within the BP team which helped in speeding things up. Ordered in April, installed in July. To give this review a balance the actual charger is very good and so far no issues with it and I have had no issues with using their public chargers either - BP you need to get your customer service in order and keep your customers better informed with progression of their installation