Took up the Mercedes offer of a free BP pulse home charger. Application process seemed to take ages, lots of toing and growing between various departments each working to their own Service Level Agreements. In the end I had to resort to daily phone calls to chase up my application, dig a trench, send lots of pictures and some 2 months after getting my EQA the date arrived for installation. That is where the service was excellent. The Installer was fantastic, explained everything, and worked a solution to set up my charger in my garage precisely where I wanted it. All his work was extremely neat and tidy. Couldn’t have asked for anything more. I’ve had the unit for a few months now and use it about once a week and my only real frustration is the quality of the associated App where I have set up a programme to charge between 0030 and 0430 to take advantage of the specific OctopusEnergy EV tariff. In simple terms it doesn’t work! For something supposedly advance the App needs updating, something it appears hasn’t been done for over a year.