I'll start with the positive. The engineer installed the charge point in good time on the day and it's working. On the negative side - 1. emails from bp pulse quote an installation date 10 days BEFORE the date of their email and an incorrect address. 2. installation date changed but new date not convenient and no response to my request notification that date was inconvenient. Address still shown incorrectly. 3. All phone calls and emails to bp pulse go unanswered. 4. Engineer turns up on the date advided as inconvenient AND at the incorrect address. 5 New date and time eventually agreed for installation after email to CEO. Engineer arrived (see positive above) but alarm sensor removed when installing cablework resulting in alarm being triggered, a call to alarm company to reset system, re-install sensor and bill from them for close to £100.