I have awarded two stars to Nick who fitted the charger, and who was meticulous in his work. He was careful, courteous and knowledgeable. He overcame issues that should have been picked up at time of application. Were it not for him the star rating would have been one, at best. After many issues initially, lack of communication etc, I wrote the following suggestions to BP to help with future installations. I will add that I have had no feedback and really do not expect one. I only chose BP on BMW's recommendation and can only hope that the car, when it arrives from BMW, is better than BP,s effort. Could I please suggest that you raise issues internally about four items: 1) Information should be centrally based so that ALL departments are aware of the progress of any installation. 2) Providing an alternative way of giving information for the installation team. I do not have a mobile and used one belonging to someone else. Even then the process was fraught with difficulties. I offered to send printed sheets of all elements required but apparently that is not the way it works, yet the engineer who attended informed me that he had resorted to paper instructions previously. 3) More staff are employed at the sharp end; customer service (for the time that we, your customers, try to speak to you). I have not been able to find an email address which is the most commonly-used alternative to the telephone; and the waiting times for a phone connection are quite ridiculous. 4) Ensure details are 'current'. You have asked for a postcode, yet it had to be included when I sent details to you. It must have been since the engineer found his way here without any problem. He did complain that he was not given paperwork, and he did compliment me on my carefully drawn plans showing installation details and measurements.