In my experience you get none of the benefits of dealing with a large company buts lots of issues. I found the lack of communication and having to chase all of the time for answers very frustrating, although in the end I did get the Wallbox installed, end of my problems, well NO. The box was installed on the 03/08/21, whilst installing the electrician noted a high voltage, he did say this could result in the box switching off/on if it got to high. The short charge test went okay and he went on his way. That evening the box did indeed start switching off/on, varying lengths of time between. I contacted bpPulse the next day 4th, and went through the fault reporting process and got a Case Number, I also informed the electrical company that installed the box, they told me that they had emailed bpPulse as I had only had the box installed the previous day and there was a know fix to this problem. After a couple of days I thought I would chase my fault issue, finally got through on the phone and was told that I was on the list and should receive a call or email. A few days later, after hearing nothing, not unusual in my experience, I contacted bpPulse about the ongoing problem, and to my amazement I was told that the initial reporting of the problem had not been recorded correctly... I went through the fault reporting process over the phone again, hoping to hear soon, but in my experience so far, probably not going to happen soon, I expect I will be phoning them rather than the other way round. Another interesting point is that when I was asked for the serial number of my new Wallbox after giving the number from my new Wallbox I was told that it showed another customer had this box, the person I spoke with had no explanation or remedy, this will I expect give me and other(s) problems in the future. So not a good experience, and it's not finished yet, I would hope that I get a call and electrician visit to fix this ongoing issue only had the box installed on the 3/8, just heard the noise of the box turning off/on (quite load).... As far as my experience goes, the people you speak with are nice and seemingly helpful, although they are the front office, I thing the back office, the people you never speak with are not matching up to expectation, at least not this customer....