Engineers who came to install our chargepoint were polite, friendly, informative and helpful. They arrived on-time as arranged and worked neatly and effectively, accommodating our requirements for siting and cabling. The office staff were friendly and helpful, in the end arranging installation to take place after just a few days from booking it. However, the lead-up to this point was long, taking several months, and protracted by a series of enabling steps that were required: arranging all of this was long drawn-out with several hiatuses. We are happy with the installation and use it after every trip in our PHEV.