Dealing with western power , no charge master and their subcontractor. Got it installed, picked up car on Wednesday snd tried to charge over using the schedule on app. At 0030 using cheap electric. It didn’t work. Phoned on Friday , got sent an email of what to do. Told it would be sorted in 2 days. Kit wasn’t sorted so on Sunday I again followed instructions in email and on Tuesday still not working. Phoned again. Told it will be classed as urgent as I can’t charge my car. Still waiting on a call or email, Faulty unit I think as at VW garage snd Tesco it charges ok.