My home charger which is still under warranty with BP Pulse has not worked for around 5 weeks now. I speak to someone on the helpline every few days but they don't have the ability to schedule an appointment for someone to come and mend it - they just tell me someone from the engineering team will call me back but no one ever does. Their warranty is completely worthless if they just ignore repair requests. It is now at the point where I am considering paying a different company to replace the unit and suing BP Pulse for the cost of the new installation because I really don't know what other option I have.