I have had to reinstall the BP Pulse app but cannot connect because I don't have my password. I tried via customer services today and last week. They were meant to send me an email link. None has reached me and I have checked spam. This should be something that is capable of being fixed by the press of a button. Waiting times to connect to BP Pulse are long and I have given up waiting through their automated answering system several times. Today's responder Devashree Sankaranarayan was pleasant and helpful but could not help practically. She has referred my complaint on. Maintenance of the pods is also hopeless. They are frequently out of action, sometimes for months. BP should be ashamed to put their name to this service