Had an issue when I received a parking ticket parking in an EV only bay but the charger was faulty at the time. Fast forward, I had to get proof to show that the unit was faulty at the time. When I initially called details were taken and a case number was given but I should of had a call back which never happened. Weeks later I called (15/11/21) and was told that the case result could not show that their was a known fault with the unit but to my surprise the advisor offered alternatives to seeing where I could find the proof via the app and was able to track each time I attempted a charge (went to four different ones on that day). She was really helpful and generally aimed to resolve the situation.