Home Charger This is the worst customer experience I have ever encountered. Where do you start? -The order process is convoluted. -The survey requires electrical knowledge but they want you to do it. Several times. If you ask for them to actually use an electrician to do an electrical survey then its an additional fee -The communication is appalling. Taking over a week to reply to emails and sometimes not at all -The call centre staff have a script. "I am sorry to hear of your issues... I will try to resolve it by tomorrow and call you back regardless" of an update .They don't. -They engaged the DNO for a load check and then sat on the invoice from SSE for 2 months. The invoice, in their name by the way, that I only got to see after 3 more calls, a further complaint and several emails -The complaints team don't investigate the complaints and don't look into the records of previous conversations before trying to shift blame. Don't waste your time there. -The installers no-showed and then BP Pulse denied all knowledge of a booking! -The installers finally arrive and perform a terrible job with crossing cables, an unnecessary isolator install and didn't even clean up after themselves. -The app is something from 10 years ago and hasn't been updated in a year (check it out on the app store for its own 1 star review) -The entire process from start to finish took 9 months. Yes we humans can create new life in less time than BP Pulse can install a charge point and its probably less hassle. This is just a summary. If you are thinking of buying one - don't If you are getting it for free - pay elsewhere.