,I am extremely disappointed with this service.  I have problems almost every time I try to use BP pulse to charge my BMW i3. The charging point either is out of service or busy. The prices have risen steeply recently. There are 2 charging points nearby only and they are never available. This is a great discouragement to use electric vehicles.  Today, yet again, has been an extremely exhausting attempt at charging my car.  I added £40 to my credit with BP Pulse.  I then waited 40 minutes for a car to stop its charge at point 24151. The other point was also unavailable.  Eventually I attempted a charge through the app. It did not work and stopped during safety checks.  It could not detect my vehicle.  I tried to charge as a guest, with my credit card.  The same happened.  I then called the helpline and waited another 10 minutes under bucketing rain,  while still fiddling with the machine, mobile phone and credit card. Eventually someone answered the phone.  They tried from their end 3 times.  The same thing happened.  I connected and reconnected the car every time.  The machine would not detect it. I was told it was because it was wet. Then he did a system reset. Still the same result.  Over 1 hour later and here I am, charging the car at an ESB charging point. There is nothing wrong with the car.  There is definitely something wrong with your charging point.  My nerves are now frazzled and I have a long journey to make. Not good. I'd like to understand how your services and availability can be this bad and scarce. I'd like an apology and some gesture of goodwill.  I am extremely disappointed with your company and expected a service that is user friendly and available. There is absolutely no point getting an electric car if this is the way forward. Appalling and traumatic to say the least. I look forward to hearing from you.