WHAT A RUBBISH COMPANY !!! Their customer service for home chargers is awful! They changed their CEO a few months ago and replaced him with Mr Akira Kirton and if anything, their service has gotten even worse. At least the last CEO answered emails, but not Mr Kirton it seems. I had an awful job getting the charger installed in the first place and the system I have is not really fit for purpose, as the sensor relay is, IMO, cheap and nasty and continuously faulty. It was only installed in April! When you phone to request an electrician to repair it, you are told you have to wait for 10 days for someone to phone to give a date when it can be repaired! How about you fit a decent system in the first place and save your customers these problems. I would never have chosen Bp Pulse, but MOTABILITY insisted I use them. Why not a company like PodPoint instead, as their customer services are way better than BP. Hours spent on the phone, only to be sent from pillar to post and getting nowhere ! Lousy product and lousy customer service. AVOID Bp Pulse or you’ll regret it.