I asked for answers as we are thinking of having two cars. We were enlightened by Vivian Baffour, in a way that nobody can. She was helpful, clear and honest. She held a wealth of information which cannot be found on the web, such information which we asked and sought. There were no fluffing about or beating about the bush. Straight to the point. She was professional and we knew straight away she was on our side and there for us, and that our business was of paramount importance to her. That is such a rarity that few large organisations will have in the grasps. One in a million.