My first long distance drive in my Leaf had me panicking as I arrived on the outskirts of Chelmsford with just over 30 miles left on the dashboard and 27 miles to my destination with the last part of the journey on theM25!! So decided to pullover and find a charger. More by luck than judgement I arrived at Moulsham car park. Outside in the wind and rain I read the charger. Not a great deal of info so I searched the website, downloaded the app and attempted to put some money on it… my phone went grey and froze! I had 5 mins of complete panic as I tried to close down the phone… it didn’t initially respond but eventually life returned so I could continue to add a top up amount. Phew! Still couldn’t work out how to start the charge. An ID of the charger was required. Out in the rain again. Only visible no was a serial no. That didn’t work. I’d been there at least 20 mins at this point!! So I saw the help no. Dialled that and luckily very quickly got through to Nathan. He very calmly talked me through which charger I needed, gave me the ID no and told me how to find this if not visible on the charger and then how long the charge would probably take, etc. I was so grateful for his assurances that things got easier. I was quickly settled back in my car watching the charger quickly charging my car, calling family and letting them know I would be there soon!! After 30 mins of charging I was ready to go! Arrived at me daughter’s 30 mins later with plenty of power left. Nathan didn’t patronise me, he didn’t rush through the call he calmly talked me through the process with lovely anecdotes. I was quickly reassured and trusted his word. So thank you sooo much Nathan.