Ordered a charger beginning of Feb for an installation due to the EV grant ending. Would have been a straightforward install, even BP said that, with the first few communication emails with the account manager. I then had some confidence that the installation was going ahead, then while waiting for the 10 days someone would call for an install, no one did. I had said we needed it done as we were going away end of March, but with every phone call, BP said the account manager would call back. He never did. Email after email, we decided on a refund as this was clearly not going to happen before our holiday. They have confirmed by email they will refund, so just waiting. Customer service could be better by returning calls and being honest as to not being able to fulfill installs.