Reported an issue with my charger that the app saying I'm not connected to the charger and not being able to get schedule to work on the 4/03/22 but I can see my costs for charging was told someone would contact regarding this heard nothing after a week so did a review and was told I was a priority week later phoned yet again as I had heard nothing I was then asked to give them 48 hrs to sort this out nothing happened yet again phoned yet again on the 22/03/22 and was told that 30 minutes before my phone call my case had been assigned I did get an email later that day it's now the 30/03/22 and I'm no further forward and no communication it makes me think that you are unable to resolve this issue or unwilling feel that it is time for you a full refund as this is not fit for purpose.