Have had nothing but trouble with BP Pulse home charger, from getting it installed to having to use it. Am a Motability customer and back in 2021 Motability used them to install home chargers. After having emails sent from someone at BP Pulse, saying any problems get in touch with them, when you did they were ignored (2 different names, one with a wrong telephone number at the bottom). When eventually got link on phone to fill out information needed, they did not believe I owned the property and had to contact Land Registry for verification and send them the information. Then took them ages to get an isolation switch installed (even after being told it would take one phone call from them) Charger was finally fitted and the only instructions we were given were to turn the main box on, then use the key to switch on the charging box. Unfortunately we then had to wait over 18 months for the EV car. Now it's here we have had nothing but trouble charging the car when we want to (it keeps cutting out out) and have no help from BP Pulse, customer service agents send emails to technical services for someone to contact us but as usual no contact. Have gone through Motability again, hoping now for a reply from BP Pulse but we wont hold our breath. Would not recommend BP Pulse for a home charger