Not smart- this is the dumbest home EV charger in the world!
My first device refused to work- it refused to connect, it charged at peak rates it ignored the cheap rates. After a lot of effort, customer support came a fitted a manual timer into the consumer unit to cut the electricity to this stupid charge when I didn't want it to charge. What an admission- the product was so poor that they literally knew that it would never work. My neighbour has exactly the same problem too!
After almost 2 years they replaced my unit with a 'new' WiFi connected device... This was slightly better, in that it would work for several days at a time. However, randomly you will come to the car in the morning to find it hadn't charged at all. Other times, I look at my in-home smart meter display and wonder "what is using all that peak-time energy"... and guess what?.... it had just randomly decided to charge the car.
The unit failed to update itself when the clocks changed in autumn and started the charging an hour early- while still in the peak rate.
I got fed up and ran an ethernet cable into it to avoid their claimed WiFi issues (several outdoor Ring cameras work at full HD on that WiFi no problem- and they are further away). This did NOT solve the problem! The GUI still fails to connect, half the time, and the unit fails to work reliably.
Basically this company has ZERO idea how to write software and deploy a cloud service.
Their support is a joke- they always sound helpful and hopeful, yet they must spend all day, every day, having the same hopeless conversation with disappointed customers. They must go home depressed every night.
Do yourself a favour and just go and buy a Zappi or an Ohme... forget this company it is a joke.
1 year ago
bp pulse has a
3.9
average rating
from
4,410
reviews
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