If a NO star could be given to this company I would! BP installed a charging port in my nieces home in 2019 from that point it barely worked unfortunately due to dire life events it was chased up numerous but unfortunately left on the back burner…A hybrid car was bought for the express purpose of charging the vehicle for many many hospital appointments but unfortunately for 80% of the time petrol had to be used! The company sent out a number of one legged donkeys, from the very first installer and the following men they sent to attend and TRY to deal with issues! It was the very last and ONLY competent man that came rectified and cataloged a long list of mistakes of the original installation in 2019. BP have a moral responsibility when they send their contractors into peoples homes and should ONLY ever use qualified electricians to install their products yet the mistakes made at my nieces home could have had dire consequences to an already distressed family. I believe NO competent electrician would have made the most basic of mistakes like the kind found in the extensive report written by their OWN contractor! When I asked for them to remove their rubbish appliance and do the “decent” thing and reimburse the cost of something that had only ever worked briefly their response was to offer a £100 gesture of goodwill, I will leave my response to your imagination! I am taking this issue to trading standards and the ombusman to look into… If you are remotely thinking of using this company I suggest you do ALL your research before parting with your hard earned cash to a company that is not in the slightest bit interested in the safety of their customers and can’t wait to be rid of you when the warranty period is up if not sooner!