Herewith a copy of the e-mail I sent to Chargemaster last week: From: Bill Quantrill [mailto:william.quantrill@btinternet.com] Sent: 05 January 2018 09:49 To: 'jamie.ruocco@chargemasterplc.com' Subject: RE: EV Charger Installation Confirmation, Chargemaster Hi Jamie Thank you for arranging for your engineer Daniel Saunders to come to our house to install the EV Charger on 29 December. I will take action to activate our Polar network membership nearer the time when we take possession of our new vehicle (currently estimated for 9 April). In the meantime I would like to record how impressed my wife and I were by Daniel: we found him smart and courteous, clearly well qualified technically for the work he was doing and a fast and efficient worker. He showed initiative in sorting out the problem which arose from the mistake made by Scottish and Southern Electricity who had failed to install the requested two pole isolator switch when their engineers came to the house on 15 December. It was a pleasure to meet him and you can be proud to have him as a member of your team. Best wishes Bill Quantrill