Following my intitial call the service from Chargemaster was very good, however after my allocated adviser was taken ill there was some confusion at Chargemaster as to the detailed requirements of my chargepoint installation. This was compounded when the survey engineer did not seem to know the details. It was only after a visit from my utility provider's engineer that the details were agreed with Chargemaster and finally after six weeks my charge point was installed. Having said this, the intallation engineer was punctual, polite and friendly. He worked in dreadful weather to install the charger quickly and to my satisfaction.