Took 3 attempts to get charge point fitted to property. Was given incomplete information for the installation to take place. Paperwork then expired even though it was clear to Chargemaster that this would happen due to the time of the 1st installation date planned. No survey was done until 2nd installation date at which point we were told it could not go ahead. (we were not told that this was going to be a survey but an installation) I had contact with half a dozen or more different people at Chargemaster all giving incomplete or different information . The one saving grace was that when I did phone, the person I spoke to was helpful and a date was finally arranged prior to the car getting delivered. The installer was also very good, efficient and helpful.