Well I would not say and in line with any company I deal with made me feel happy, I deal with a company because they provide me with a service in this case there is no direct cost (pay for it through the purchase of the vehicle) to come down to earth and not stick with these American concepts and answer a question how do I feel about Chargemaster. Having dealt with them with my 1st leaf and now. I am pleased with the Admin; Gary who dealt with on both events is very helpful and 'knows his stuff', and the on site installation of the device was carried out most satisfactorily. All I want now is the car???when I know not. Thank you