1. We sent pictures of the fusebox and arranged a fitting date 2 weeks later. On the day of the fitting you rang to say that you had looked at the picture and the fusebox needed extra work and so the charger couldn't be fitted. We had both arranged to be off work that day! Why didn't you look at the picture 2 weeks earlier?? 2. You asked us to contact the electrical supplier to do the fusebox work. It took 10 days to get through and they then said any electrician could do it.We then needed to find an electrician available to do the work. 3. Our electrician said that what you had recommended was wrong and spoke to your electrician and agreed a different alteration. 4. After almost 2 months the charge point was finally fitted - your electrician was fine. In the meantime we were being pressurised by the car showroom to take delivery of the car. Your office is completely disorganised and its a wonder anyone gets their charge point fitted.