Communication is really poor, the attitude of the staff really wasn’t good, sold me a product they did not have to sell me! Then to tell me that they actually sent mine to someone else - Sent a red email demanding payment when they hadn’t actual asked for it to start with - Changed the dates due to poor delivery service! They also had a second delivery delivered to my home for their engineers other jobs! The whole experience is really poor! They told me that they have the whole contract for BMW, after checking with the dealer this is apparently not true! The only positive was the installer - really good job...