Tended to send out General emails through the process advising on each what was needed, even though I'd provided documents. Would benefit from tailoring. Also, took a while to get installed. Why sent an email giving availability (except in Scotland) when they knew I was in Scotland? Had to chase up a response to my email advising this and asking for another date after no response for 5 days. Wasn't issued with my Polar card, had to phone and ask for it. Was told it wasn't ordered because I live in Scotland, I pointed out that 1) there are Polar units in Scotland 2) I do venture over the border on the odd occasion. Can't fault the installer, and the unit works as expected.