The actual engineer who came out was fantastic. Helpful, polite and explained everything. No complaints at all. But the admin to get to that point was terrible. I received numerous contradictory emails. And then Chargemaster told me they had cancelled the installation date after I had booked time off work to be present. Gary did get this resolved for me which I am grateful for but I really shouldn't have to phone and shout to keep an appointment already made. It would appear that the admin team do not communicate with the installation team in any meaningful way.