The engineer who installed my chargemaster device was great - he was very professional and would say he deserves special recognition as I felt like an extremely valued customer. However - I was much less satisfied with the communication beforehand. I received so many emails confirming different information which was really confusing. I had the final confirmation for the install date and it transpired the job wasn't booked on the system ! Too many emails, a lack of communication behind the scenes which must get better. I would have said 'very poor' but the engineer was great so I'll say all in it's 'acceptable'