Maybe because we are a company rather than an individual, my dealings with your office have been drawn out and frustrating with more than one "computer says no" conversation. The sole reason for my 5 star rating is your engineer, Glen. Glen carried out the survey and also returned to carry out the work. He turned up when he said he would, did what he said he would, completed the job and tidied up. He was personable and knew what he was doing. If only all my contractors were like Glen! He really is a star, you need to keep hold of him. Emma Lane, Linden Homes South East.